Welcome to Moncada Boutique.We care deeply about your satisfaction and want to make the refund and return process as easy as possible. Please read our refund and return policy carefully to ensure a smooth transaction.
Right of withdrawal
We understand that your needs may change, which is why we offer you the option to return or exchange your purchases within 10 days of receiving your order.
To make use of this option, simply let us know via the “My Account” > “Orders” section or by sending a clear statement via email to customer@moncadaboutique.com.
If the product you received has defects, damage, or is incorrect, we guarantee a full refund.
In case of wrong size , it is possible to make a return, however the shipping and return costs will be paid by the customer, so be sure to plan accordingly.
To facilitate the process, we kindly ask you to include the following details in your communication:
- Your name and address.
- The order number.
- A clear statement of your decision to withdraw.
We are here to make the process as easy as possible, because your satisfaction is our priority.
Refund and return policy
To receive a full refund, the item must be returned in the following conditions:
The item must be returned within 10 days of notifying you of your intent to withdraw.
The item must be returned in the same condition it was received, including the original packaging, tags and any included accessories.
- The item must show no obvious signs of use, damage or alterations.
Shipping cost
Shipping costs for returning the item are the responsibility of the buyer, unless the item is faulty or incorrectly sent by us. In these cases, we will provide you with a pre-paid return label.
Refund process
Once we have received and inspected the returned item, we will proceed with the refund within 7 working days.
The refund will be made using the same payment method used for the original purchase, if the product is damaged or incorrect, otherwise the refund will be issued via coupon with a value equivalent to the order amount.
Items not eligible for refund
Some items may not be eligible for refund for hygiene or safety reasons.
These include but are not limited to worn jewelry, swimsuits, and opened personal care products.
Contact us
If you have any questions or would like to begin the returns process, please contact us at email customer@moncadaboutique.com.
Our customer service team will be happy to assist you.
Thank you for choosing Moncada Boutique. We are committed to offering high quality products and a satisfying shopping experience.
